Terms of Service, Refund Policy & Privacy Policy

Effective Date: October 2, 2026

Welcome to Calderon's Cosmic Collectibles (C3).

These Terms of Service, Refund Policy, and Privacy Policy apply to use of the C3 website, purchases from C3, participation in the C3 Discord community, and use of the C3 ACO Program.

By using our website, purchasing a product or service, joining a paid membership, or participating in C3 services, you agree to these terms.

1. About C3

Calderon's Cosmic Collectibles (C3) is an online collectibles business and community focused primarily on Pokémon Trading Card Game products.

C3 may offer:

• Sealed trading card products and related merchandise

• Pre-orders and special product allocations

• Product alerts, restock information, and community deals

• Discord-based community services

• The C3 ACO Program and related checkout-assistance services

• Other products or services added in the future

Products, services, retailers, features, and availability may change at any time.

2. Eligibility

You must be at least 18 years old to directly purchase products, subscribe to the C3 ACO Program, or provide payment or account information to C3.

If you are under 18, a parent or legal guardian must make or supervise any purchase or membership on your behalf.

3. Orders & Payments

All prices are listed in U.S. dollars unless otherwise stated.

Prices, inventory, membership features, and availability may change without notice.

C3 reserves the right to refuse, limit, cancel, or refund an order because of:

• Pricing or listing errors

• Inventory shortages

• Distributor or manufacturer changes

• Suspected fraud

• Payment issues

• Abuse of C3 services

• Violation of these terms

Payments may be processed through third-party services including PayPal, Squarespace, Zelle, or other payment providers.

Physical Product Policies

4. Physical Product Sales

Because collectible products can fluctuate substantially in value and sealed products may be altered after delivery, physical collectible sales are generally final unless otherwise stated or required by law.

Exceptions may be considered when:

• C3 shipped the wrong item

• An item was damaged because of a C3 fulfillment error

• A carrier confirms a package was lost in transit

• A refund or replacement is otherwise required by applicable law

Approved discretionary returns may be subject to a restocking fee of up to 10%.

Restocking fees will not be charged when a return is caused by a confirmed C3 fulfillment error.

5. Shipping

C3 generally ships in-stock orders within 1–2 business days, unless otherwise stated.

Customers are responsible for providing an accurate shipping address.

Orders containing both in-stock and pre-order products may be held until all products are available unless separate shipping arrangements are made.

Tracking information will normally be provided when available.

If a carrier marks a package as delivered but it cannot be located, contact C3 as soon as possible. C3 may assist with carrier investigations or claims but cannot guarantee reimbursement for packages confirmed delivered unless required by applicable law.

6. Pre-Orders

Pre-order release dates are estimates and may change because of manufacturer, distributor, allocation, shipping, or other circumstances outside C3's control.

Unless otherwise stated:

• Pre-orders are generally non-refundable

• Pre-orders ship after C3 receives the product

• Manufacturer or distributor delays do not automatically qualify an order for cancellation

• Orders containing both pre-order and in-stock merchandise may be held until everything is available

If C3 is unable to fulfill a pre-order because expected inventory is canceled or materially reduced, the affected portion of the order will be refunded.

7. Authenticity

Products sold directly by C3 are represented as authentic products obtained through legitimate retail, wholesale, distributor, or other lawful supply channels.

If you believe you received an incorrect or counterfeit product, contact C3 promptly with photographs and relevant details.

8. Physical Product Issues

For physical-product issues, contact C3 within 3 days of delivery whenever reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs when applicable

• Relevant shipping or carrier information

C3 will review the circumstances and determine the appropriate resolution.

C3 ACO Membership Terms

9. About the C3 ACO Program

The C3 ACO Program is a paid membership service providing access to checkout automation, member profile setup, technical support, and supporting infrastructure for selected online product releases.

The program is currently focused primarily on Pokémon TCG releases and may expand to additional retailers or products.

Features, supported retailers, task configurations, and technical methods may change as retailer systems and C3 infrastructure change.

10. Membership Benefits

Unless otherwise stated, the standard C3 ACO membership currently includes:

• Up to 4 checkout profiles

• Up to 12 simultaneous automated task positions

• Access to C3-managed checkout infrastructure

• Setup and troubleshooting assistance

• ACO member communications and drop information

• No standard per-checkout C3 service fee while membership is active

C3 may adjust technical configurations or limits when reasonably necessary to maintain performance, capacity, reliability, or fairness among members.

11. Membership Price

The current standard C3 ACO membership price is:

$30 per month

The membership fee pays for access to C3 services and supporting infrastructure.

Product purchase prices, sales tax, retailer shipping fees, and other charges imposed by retailers are separate and are not included in the membership price.

C3 may change membership pricing in the future. Existing members will be notified before a new price applies to a future billing period.

12. Recurring Billing

C3 ACO membership is a recurring monthly subscription unless otherwise stated.

By enrolling in recurring billing, you authorize the applicable payment provider to charge the current membership fee each billing cycle until canceled.

The recurring billing date will generally correspond to the date the subscription begins.

Some members may make an initial payment separately before beginning recurring subscription billing.

13. Cancellation

Members may cancel their subscription at any time.

Cancellation prevents future recurring membership charges.

Membership service will continue through the remainder of the billing period that has already been paid.

There are no prorated refunds for a partially used billing period, unless C3 chooses to make an exception or a refund is required by law.

Members are responsible for canceling before their next renewal date if they do not wish to be charged for another month.

14. No Refunds for ACO Membership

C3 ACO membership payments are non-refundable once paid, except where required by law or where C3 chooses to make an exception.

Membership fees pay for access to infrastructure, software, capacity, setup, support, and other resources that are maintained regardless of whether a member successfully checks out a product.

No refund will be provided because:

• A member did not receive a successful checkout

• A desired product did not release

• A retailer sold out

• A queue was unsuccessful

• A retailer canceled an order

• A retailer changed its systems

• A member chose not to use the service during the billing period

• The member canceled after the billing period began

Any problem involving an automated checkout, unexpected order, quantity, account issue, or other checkout concern should be communicated directly to C3 as soon as possible so the issue can be reviewed and assistance can be provided where possible.

C3 cannot guarantee that a retailer will cancel, modify, refund, or otherwise correct an order after it has been placed.

15. Failed Payments

If a recurring membership payment fails, C3 or the payment processor may retry the payment.

ACO access may be paused or suspended immediately while payment remains outstanding.

Access may be restored once payment is successfully completed.

Repeated failed or unpaid membership charges may result in cancellation of the membership.

16. Checkout Success Is Not Guaranteed

C3 does not guarantee successful checkouts.

Membership provides access to tools, automation, infrastructure, and assistance intended to improve a member's opportunity to participate in product releases.

Results may be affected by circumstances outside C3's control, including:

• Retailer queues

• Product inventory

• Website traffic

• Purchase limits

• Payment authorization

• Account restrictions

• Address restrictions

• Retailer cancellations

• Website outages

• Anti-automation systems

• Changes to retailer websites or systems

Paying for membership does not guarantee any minimum number of successful orders.

17. Automated Checkout Risks

Automated checkout technology may occasionally result in:

• Multiple checkout attempts

• Duplicate orders

• Unexpected quantities

• Failed payment authorizations

• Retailer cancellations

• Account verification requests

• Queue or software errors

• Temporary account restrictions

Members should review their retailer accounts, order confirmations, and payment activity after product drops.

Any concern involving an ACO checkout should be reported to C3 promptly.

C3 will make reasonable efforts to help identify and resolve problems but cannot control retailer actions once an order has been submitted.

18. Subscriber-Only Access

C3 ACO membership is licensed solely to the individual subscriber who purchased the membership.

Membership access may not be:

• Shared

• Sold

• Rented

• Transferred

• Sub-licensed

• Provided to another person

• Used commercially on behalf of non-members

Members may not provide other individuals with access to C3 automation, profiles, task capacity, member-only information, or infrastructure unless expressly authorized by C3.

Violation of this rule may result in immediate suspension or termination without refund.

19. Member Profiles & Information

Members are responsible for providing accurate information for profiles used by the service.

Members may not intentionally:

• Submit fraudulent information

• Abuse C3 infrastructure

• Interfere with another member's access

• Attempt to bypass membership limits

• Use the service for unlawful activity

• Misrepresent their identity or account ownership

C3 may suspend or terminate access for misuse.

20. Third-Party Retailers

C3 is not affiliated with, sponsored by, or endorsed by Pokémon Center, The Pokémon Company, Target, Walmart, or any other third-party retailer unless expressly stated.

Third-party names, trademarks, logos, and product imagery remain the property of their respective owners.

Members are responsible for reviewing and complying with retailer rules, purchase limits, account requirements, and terms applicable to them.

Retailers may modify their systems or policies at any time.

C3 may add, remove, pause, or modify support for a retailer at its discretion.

21. Service Availability

C3 will make reasonable efforts to maintain the ACO service but does not guarantee uninterrupted availability.

Service may be temporarily affected by:

• Software updates

• Maintenance

• Retailer changes

• Infrastructure outages

• Provider outages

• Technical failures

• Security concerns

• Events outside C3's reasonable control

Technical configurations may be changed when reasonably necessary to maintain or improve the service.

Discord Community

22. Community Conduct

The C3 Discord is intended to provide a welcoming community for collectors and members.

Behavior that may result in warning, suspension, removal, or permanent banning includes:

• Harassment

• Threats

• Scamming

• Fraud

• Spam

• Discrimination

• Sharing another member's private information

• Attempts to steal accounts or credentials

• Abuse of C3 systems

• Deliberately interfering with another member's service

C3 reserves the right to moderate its community.

Removal from the Discord does not automatically create a right to a refund.

Intellectual Property

23. C3 Content

C3-owned logos, original graphics, original photography, written content, designs, and other original materials are the property of Calderon's Cosmic Collectibles unless otherwise stated.

They may not be copied or commercially reused without permission.

Third-party trademarks, product names, characters, logos, and imagery remain the property of their respective owners.

Use of third-party names or imagery does not imply sponsorship or endorsement.

Limitation of Liability

24. Limitation of Liability

To the maximum extent permitted by law, C3 is not responsible for indirect, incidental, special, or consequential losses arising from:

• Product availability

• Missed releases

• Failed automated checkouts

• Retailer cancellations

• Account restrictions

• Service interruptions

• Payment processors

• Shipping carriers

• Third-party retailer decisions

• Changes in collectible market value

For physical-product claims, C3's liability will generally be limited to the amount paid to C3 for the affected order.

For ACO claims, C3's liability will generally be limited to the amount paid to C3 for the affected membership billing period.

Nothing in these terms limits liability that cannot legally be limited.

Privacy Policy

25. Information You Voluntarily Provide

Participation in certain C3 services, particularly the C3 ACO Program, may require members to voluntarily provide information needed for account/profile configuration, checkout assistance, customer support, or order processing.

Depending on the service, this information may include:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Discord username

• Website account information

• Retailer account/profile information

• Order information

• Membership information

• Customer support communications

• Other information voluntarily supplied by the member

Providing personal information to C3 is voluntary.

By choosing to provide personal information, you acknowledge that transmitting, storing, or using information through online systems carries inherent security and privacy risks.

C3 will make reasonable efforts to protect information entrusted to it, but no website, communication platform, computer system, cloud service, or online transmission method can be guaranteed to be completely secure.

Providing information to C3 does not waive any privacy rights that cannot legally be waived.

26. Sensitive Payment Information

Payment-card information is generally processed directly by third-party payment providers.

Members should never send complete credit-card numbers, debit-card numbers, card security codes, bank passwords, or other unnecessary financial credentials through Discord, email, or direct messages.

C3 will not request a member's banking password or similar credentials.

27. How C3 Uses Information

Information may be used to:

• Process and fulfill purchases

• Configure ACO profiles

• Assist with automated checkout setup

• Provide member support

• Manage memberships

• Communicate service or order updates

• Prevent fraud or abuse

• Maintain business records

• Improve C3 services

• Comply with legal obligations

C3 will make reasonable efforts to limit use of personal information to purposes related to providing or administering its services.

28. Revoking Information

Members may request that personal information voluntarily provided to C3 be removed, deleted, corrected, or no longer used at any time by contacting C3.

Where reasonably possible, C3 will honor the request.

Certain information may need to be retained when necessary for:

• Tax or accounting records

• Payment records

• Fraud prevention

• Dispute resolution

• Legal obligations

• Transaction records

If a member revokes or requests deletion of information that is necessary to operate their ACO profiles or provide another service, C3 may no longer be able to continue that service.

29. Sharing of Information

C3 does not sell personal information.

Information may be disclosed when reasonably necessary to service providers involved in operating C3, including:

• Payment processors

• Website providers

• Subscription services

• Shipping carriers

• Analytics providers

• Fraud-prevention providers

• Professional advisers

• Government or legal authorities when legally required

Third-party providers are governed by their own terms and privacy policies.

30. Security

C3 uses reasonable administrative and technical safeguards designed to protect information in its possession.

However, absolute security cannot be guaranteed.

Members acknowledge that online services involve inherent privacy and security risks and are responsible for protecting passwords and credentials associated with their personal accounts.

If C3 becomes aware of a material security issue affecting member information, C3 will take reasonable steps to investigate and respond.

31. Cookies & Analytics

The C3 website may use cookies and similar technologies for:

• Website functionality

• Shopping carts

• Login sessions

• Analytics

• Security

• Performance

• Marketing features when enabled

Browser settings and available cookie controls may allow users to restrict certain cookies.

Some website functions may not operate correctly when cookies are disabled.

32. Privacy Requests

You may contact C3 to request access to, correction of, deletion of, or restriction of personal information associated with you.

Some information may need to be retained for legitimate business, accounting, legal, or fraud-prevention purposes.

Marketing emails may be unsubscribed from using the unsubscribe link contained in the message.

Additional Terms

33. Fraud, Chargebacks & Payment Disputes

If you believe a charge was made incorrectly, contact C3 as soon as possible so the issue can be investigated.

Nothing in these terms limits a customer's lawful right to dispute an unauthorized or improper transaction.

Knowingly fraudulent chargebacks, false claims, or abuse of payment systems may result in termination of C3 services.

34. Changes to These Terms

C3 may update these Terms, Refund Policy, Membership Terms, or Privacy Policy as the business, services, technology, or applicable requirements change.

The current version will be posted on the C3 website with an updated effective date.

Material changes affecting paid membership terms will be communicated to active members when reasonably practical before applying to future billing periods.

35. Governing Law

These terms are governed by the laws of the State of Texas, except where applicable law requires otherwise.

36. Contact

Questions about purchases, memberships, checkout issues, privacy requests, or these policies may be submitted through the C3 website contact form or the official C3 Discord community.

Calderon's Cosmic Collectibles (C3)
www.c3galaxy.com